> ## Documentation Index
> Fetch the complete documentation index at: https://developer.tryfinch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get support

> Reach Finch Technical Support via email, Slack, or the support portal. Include request_id and other identifiers in your ticket for faster, accurate responses.

## Information to include in support requests

Include the following in your support request — the more context you can provide, the faster we can help:

| Field           | Description                                                                                                                        |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| `request_id`    | Returned in the response header of every API request.                                                                              |
| `company_id`    | Associated with the access token. Available in the developer dashboard or from the `/company` or `/introspect` endpoints.          |
| `job_id`        | For Deductions requests only. Returned after calling the benefits endpoints.                                                       |
| `individual_id` | The Finch-generated ID returned from the `/directory` endpoint. Required when asking about specific pay statements or individuals. |
| `benefit_id`    | The Finch-generated ID returned from the `/benefits` endpoint. Required when asking about specific benefits.                       |

## How to contact support

You can reach the support team via email, Slack, or the [support portal](https://support.tryfinch.com/hc/en-us). The team is available Monday–Friday, 9 am–8 pm EST and responds to requests within 24 hours.

### Support portal

When you submit a ticket through the portal, you'll receive an email confirmation with a ticket number you can use to track your request.

### Email

You can email the support team at [developers@tryfinch.com](mailto:developers@tryfinch.com).

### Slack

If you're on a Pro or Premier plan, you can tag the support team in your shared Slack channel using @FinchSupport.

### Developer Success Engineer

If you're on a Pro or Premier plan, you're assigned a dedicated Developer Success Engineer (DSE) as your primary point of contact for technical questions and integration support.