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Information to include in support requests

Include the following in your support request — the more context you can provide, the faster we can help:

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How to contact support

You can reach the support team via email, Slack, or the support portal. The team is available Monday–Friday, 9 am–8 pm EST and responds to requests within 24 hours.

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Support portal

When you submit a ticket through the portal, you’ll receive an email confirmation with a ticket number you can use to track your request.

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Email

You can email the support team at developers@tryfinch.com.

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Slack

If you’re on a Pro or Premier plan, you can tag the support team in your shared Slack channel using @FinchSupport.

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Developer Success Engineer

If you’re on a Pro or Premier plan, you’re assigned a dedicated Developer Success Engineer (DSE) as your primary point of contact for technical questions and integration support.