Get Support
We have a range of resources available to help you get started with Finch, including our API Reference, Documentation, and Support Center. Additionally, our Technical Support team is here to help you with any questions you may have about our products. If you have any questions or need help with your integration, please don’t hesitate to get in touch with us. We’re here to help!
Information to Include in Support Requests
In order to receive the quickest and most accurate responses, please include as much of the following information as possible when submitting a support request:
Information | Description |
---|---|
request_id | returned after making a request |
company_id | associated with the access token, can be found in the developer dashboard or from the /company or /introspect endpoints |
job_id | for deductions only, returned after calling the benefits endpoints |
individual_id | the finch generated id returned from /directory endpoint, necessary when asking about specific pay statements or individuals |
benefit_id | the finch generated id returned from the /benefits endpoint, necessary when asking about specific benefits |
How to Contact Support
You can submit tickets to our support team via email, Slack, or our support portal. Our support team is available Monday to Friday, 9am to 8pm EST. We aim to respond to all support requests within 24 hours.
Support Portal
When you submit a ticket via our support portal, you will receive an email confirmation with a ticket number. You can use this ticket number to track the status of your request.
You can email our support team at developers@tryfinch.com
Slack
If you have a Scale plan and a shared slack channel you can tag our support team in your message using @FinchSupport.
Developer Success Engineer
If you have a Scale plan, you will be assigned a dedicated Developer Success Engineer. Your Developer Success Engineer will be your main point of contact for all technical questions and support requests. They will work with you to ensure that you have everything you need to be successful with Finch.
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