Information to Include in Support Requests
In order to receive the quickest and most accurate responses, please include as much of the following information as possible when submitting a support request:| Information | Description |
|---|---|
| request_id | returned after making a request |
| company_id | associated with the access token, can be found in the developer dashboard or from the /companyor /introspect endpoints |
| job_id | for deductions only, returned after calling the benefits endpoints |
| individual_id | the finch generated id returned from /directory endpoint, necessary when asking about specific pay statements or individuals |
| benefit_id | the finch generated id returned from the /benefits endpoint, necessary when asking about specific benefits |